The Michel Fortin Blog

One morning, you go into your mailbox and discover there's an envelope waiting for you from an unknown source. You bring the package into your living room, tear open the envelope, pull out what's inside, put on your reading glasses, unfold the...

In a recent critique for a coaching client, the issue of "gap analysis" arose. Gap Analysis is something I learned in sales, and it was heavily taught by sales trainers like Brian Tracy, such as in his course "The Psychology of Selling." Gap...

If you've been a student of marketing for some time, then I'm sure you've heard of the saying: "People don’t want to buy a quarter-inch drill, they want a quarter-inch hole." That quote by Theodore Levitt is probably one of the most quoted...

Throughout my research, I'm always surprised when I stumble onto websites that are professionally designed and seem to offer great products and services, but lack or fail in certain important elements. Elements that, with just a few short...

People have different buyer personality styles. In fact, according to behavioral science, there are four: drivers, analyticals, amiables and expressives. Sometimes, they are labeled differently, but they are nevertheless the same. For example,...